Effective July 21, 2026. These terms govern services purchased from Poszo LLC, a Wyoming limited liability company (“Poszo”).
Services and digital products
The Conversion Rescue covers one pre-agreed website defect. The Agency Launch-QA Pilot covers one staging or production URL, up to ten representative pages, one primary conversion journey, one client-safe summary, one private technical appendix, and one re-test. The Repair Sprint covers up to three pre-agreed defects. Care covers monitoring and up to two bounded fixes per monthly billing period. Work outside the agreed scope requires a separate written agreement. Digital products, including the Website Rescue DIY Pack, are licensed to the purchaser for personal or internal business use only and may not be resold, redistributed, published, or used to create a competing template product.
Digital delivery and refunds
Digital products are delivered by redirect after successful Stripe payment. If delivery fails, contact Poszo within seven days for a replacement link or refund. Because access is provided immediately, completed digital-product purchases are otherwise non-refundable except where required by law. Digital products are informational operational templates and do not include implementation, advice, support, or guaranteed outcomes unless separately agreed in writing.
Timing and access
Delivery estimates begin only after Poszo reproduces the issue, confirms scope, receives required access, and obtains approval to proceed. Customers must provide lawful access and confirm authority to modify the website. Never send secrets by email or intake form.
Safety and approval
Poszo may use branches, backups, staging, platform invitations, and rollback plans. Customer approval is required before production changes. Poszo may decline work that cannot be performed safely or lawfully.
Refunds and warranty
If Poszo cannot reproduce the purchased issue or cannot safely perform the agreed work after access review, the applicable service fee will be refunded. Once approved work begins, fees are non-refundable except if Poszo fails to deliver the agreed fix. The exact implemented fix carries a seven-day defect warranty. This warranty excludes later customer changes, third-party outages, platform updates, and unrelated defects.
No outcome guarantee
Poszo does not guarantee rankings, traffic, revenue, sales, conversion-rate increases, uptime, or specific performance scores. Before-and-after evidence verifies technical behavior, not business results.
Customer materials
The customer retains ownership of its code, content, credentials, and data. The customer grants Poszo a temporary license to access and modify materials solely to provide the service. Poszo retains ownership of its pre-existing tools and methods. Customer-specific deliverables belong to the customer after full payment.
Subscriptions
Care renews monthly until canceled. Cancel before the next renewal through Stripe or by emailing contact@poszo.com. Cancellation stops future renewals and does not retroactively refund a started billing period.
Liability
To the maximum extent allowed by law, Poszo’s total liability is limited to the amount paid for the service giving rise to the claim. Poszo is not liable for indirect, incidental, special, or consequential damages.
Governing law
Wyoming law governs these terms. Contact: contact@poszo.com.